What do you need help with?
Your account, your orders and your next perfume. Find the answer here.
You can also choose one of the topics below.
Check your purchase status.
Delivery and returnsCheck the conditions.
My accountYour details, addresses and access.
Find my fragranceFind a perfume for you.
Orders and purchases
5 answers
Where can I view my orders?
Sign in with the email you used to purchase and open My orders. In the order details, you can check its status and add the selection to your basket again.
View my ordersI purchased without an account. How do I view my order?
Use the private link in your confirmation. If you cannot find it, request new access using the order number and the email used to purchase.
Recover my orderCan I place an order now?
Check the price and sizes on each perfume's product page. Purchasing is available when the size, stock and delivery conditions are confirmed. No real charges or deliveries take place in the test environment.
Does adding a perfume to my basket reserve it?
No. Saving a perfume in your basket does not reserve stock. Availability is checked before you complete your purchase.
I have a problem with my order
First check the status in your order details. For other questions, use Mileyre's contact channel and include the order reference.
Contact detailsNeed anything else?
Find out how to contact Mileyre to resolve your question.